FAQs

Frequently Asked Questions

Find answers about Grantana products, delivery, sizing, returns, and customer support.

GRANTANA Medicine & Medical Equipment

Medical-grade products, fast delivery, and professional customer support across the UAE.

General Information

What is Grantana Medicine & Medical Equipment?

Grantana is a pharmaceutical distribution and medical supply company based in Abu Dhabi, UAE. We specialize in high-quality wound care products, premium skin boosters, and medical-grade compression garments.

Where is Grantana located?

Our main office and warehouse are located in Abu Dhabi, United Arab Emirates. We provide delivery and distribution services across the UAE.

Are your products clinically approved?

We partner with trusted international brands such as Vulnamin® from Italy and Isavela® from the USA. Our products are selected for professional use, medical-grade quality, and home-care recovery support.

Product Categories

What is Vulnamin® used for?

Vulnamin® is an advanced Italian skin repair and wound-care line. It contains Hyaluronic Acid and Amino Acids to support tissue repair, burns, wounds, skin lesions, and post-procedure recovery.

What are Isavela® compression garments?

Isavela® provides premium medical-grade compression garments for men and women. They are designed to support recovery after procedures such as liposuction, BBL, breast surgery, and other body-contouring surgeries.

What is BELLEROPHON Skin Booster?

BELLEROPHON is a premium aesthetic skin booster designed to support skin hydration, radiance, elasticity, and skin-quality improvement.

Orders & Shipping

How long does delivery take?

Express Delivery: 1–4 hours within Dubai City and Abu Dhabi City, from 07:00 AM to 07:00 PM.
Standard Delivery: Across the UAE, delivery usually takes 24–48 hours. Remote areas may take up to 72 hours.

Is there a delivery fee?

We offer FREE standard delivery across the UAE. Express delivery is available for 19 AED in Dubai City and Abu Dhabi City from 07:00 AM to 07:00 PM.

Can I track my order?

Yes. Once your order is dispatched, you will receive a confirmation email, SMS, or WhatsApp message with tracking or delivery details.

Returns & Refunds

What is your return policy?

Due to the medical and hygiene nature of our products, including compression garments and topical care items, we maintain strict return conditions. Returns are accepted only for eligible items that are defective, damaged, or incorrect.

Please visit our Refund Policy for full details.

How do I choose the right size for compression garments?

Choosing the correct size is important for comfort and recovery. Each Isavela® product page includes a sizing chart. For better accuracy, measure in centimeters. If you are between sizes, choose the smaller size for a tighter fit or the larger size for more comfort.

Contact & Support

How can I contact Grantana?

You can contact us through:

Phone / WhatsApp: +971 56 700 7020
Email: order@grantana.ae

Do you offer bulk or wholesale pricing?

Yes. Grantana is a licensed pharmaceutical distributor. Clinics, hospitals, pharmacies, and medical centers can contact us directly for bulk orders, wholesale pricing, or partnership inquiries.

Still Need Help?

Our customer support team is ready to assist you with orders, sizing, delivery, and product inquiries.

Email Support: order@grantana.ae